Customer Service Administrator
Core
Provide essential administrative and customer support for property compliance operations, coordinating health and safety inspections for tenants and landlords.
Role type
Customer Service Administrator (Administrative Support)
Builds
Property compliance inspection schedules and tenant communication workflows
Domain
Property management / Health and safety compliance
Required skills
Outbound/inbound call handling, appointment scheduling, record keeping, online booking systems, time management, numerical skills, typing (60-70 WPM), stakeholder coordination
Preferred skills
Knowledge of UK rental property regulations, property compliance requirements, tenant rights
Technologies
Online booking platforms, administrative tools
Responsibilities
Make outbound calls to coordinate property health and safety inspections; Handle inbound calls regarding inspections and scheduling; Coordinate inspection appointments between tenants, landlords, and service providers; Maintain accurate records of customer interactions and bookings; Follow up on missed appointments; Book inspection jobs via telephone and online platforms; Manage tenant communications regarding compliance procedures.
Seniority
Individual Contributor, entry to mid-level