Front Office Assistant Manager (Duty Manager)
Core
Ensure high-level guest service and operational efficiency at a 5-star airport hotel, acting as a role model and lead for the front office team.
Role type
Front Office Assistant (Duty) Manager
Builds
Guest experiences, loyalty program sign-ups, and seamless check-in/check-out processes for a 229-room hotel.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service excellence, team leadership, conflict resolution, time management, multi-tasking, PMS proficiency (Fidelio or Opera)
Preferred skills
Experience with hotSOS, ability to work varied shifts including weekends and public holidays
Responsibilities
Act as a role model for the Front Office team; Drive loyalty sign-ups; Resolve guest complaints and challenges; Assist with check-in and check-out procedures; Support training and lead the team; Uphold brand standards and health and safety protocols.