Online Live Chat Representatives
On-site
Core
Handle online customer queries via Live Chat system for Harvey Norman, Domayne, and Joyce Mayne brands during peak periods.
Role type
Customer service representative (live chat)
Builds
Customer support interactions for retail brands
Domain
Retail
Deliverable
client delivery
Required skills
written communication, verbal communication, multitasking, time management, order information collation, complaint resolution, decision making
Preferred skills
retail experience, contact centre experience
Responsibilities
Answering customer queries via live chat, resolving customer complaints, collating order information, working rotating shifts
Seniority
Individual Contributor