Customer Service Representative - Contact Centre
Core
Support business customers via phone, live chat, and email with order tracking, delivery updates, product questions, and account enquiries.
Role type
Customer Service Representative (inbound)
Builds
Resolves customer enquiries and coordinates solutions with sales, operations, and logistics teams.
Domain
Retail / Logistics / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, written communication, problem-solving, multitasking, attention to detail, system learning
Preferred skills
Salesforce, SAP, Genesys
Responsibilities
Handle inbound customer enquiries across phone, chat, and email; investigate issues and coordinate with internal teams to resolve problems; make follow-up calls to update customers.
Seniority
Entry-level to Junior, full-time employee