Sales & Operations Specialist
Core
Guide customers through the complete DIY journey for custom-made window furnishings, from measurement and product selection to ordering and installation, while managing logistics and order tracking.
Role type
Customer Support & Operations Specialist (Made-to-Measure Window Furnishings)
Builds
Custom-made curtains, blinds, shutters, and window furnishings
Domain
Retail / Home Improvement / Window Furnishings
Deliverable
product features | client delivery
Required skills
Customer consultation, DIY measurement guidance, order tracking, supplier coordination, logistics management, e-commerce content updates, multi-channel communication (phone/email/chat), CRM/order system navigation
Preferred skills
Industry background in curtains/blinds/shutters, experience with warm-lead upselling, technical clarity in explaining installation steps
Responsibilities
Consult customers on product selection and DIY installation, coordinate with suppliers and carriers for order fulfillment, update website product information and knowledge base, resolve delivery queries
Seniority
Individual Contributor, operational support