Client Services Officer
Core
Front-of-house administration and client support for NDIS services, managing bookings, referrals, and site operations.
Role type
Client Services Officer (Administration)
Builds
NDIS service bookings and client referral allocations
Domain
Health & Social Services (NDIS)
Deliverable
client delivery
Required skills
telephone enquiry management, booking management, client referral allocation, site presentation management, electronic record keeping, reporting assistance
Preferred skills
administration experience, health knowledge, customer service focus, stakeholder communication, attention to detail, time management
Responsibilities
Managing incoming telephone enquiries, managing bookings and rescheduling for NDIS services, front of house duties including greeting clients, allocating new referrals to clinicians, maintaining site cleanliness and preparing for events, completing site audits, creating and updating electronic records, assisting with reporting
Seniority
Entry-level to Junior, hands-on IC
