Last Mile Lead/Koordinátor kurýrní služby
Core
Coordinating daily delivery operations and managing a courier team to ensure timely and high-quality food delivery to customers.
Role type
Operations Lead / Delivery Coordinator
Builds
Last-mile delivery service for online grocery orders
Domain
Food retail / Logistics
Deliverable
product features
Required skills
Operational coordination, team management, process optimization, crisis management, data analysis, stakeholder communication
Preferred skills
Analytical thinking, adaptability, self-motivation
Technologies
Internal applications, operational data systems
Responsibilities
Coordinate daily delivery operations and oversee loading and handover processes; Monitor service quality including delivery times, vehicle behavior, and order integrity; Communicate daily with courier providers to provide feedback, resolve issues, and motivate the team; Enforce operational standards and dress codes; Collaborate with warehouse, quality, and project teams to optimize processes; Resolve unexpected operational and crisis situations in real-time.