Last-Mile Operations - Delhi (contractual)
Core
Own day-to-day last-mile ground operations and real-time traffic control across hubs and pickup/drop points in Delhi NCR to ensure smooth passenger transitions between buses and cabs.
Role type
Senior Fleet Coordinator (Last Mile Operations)
Builds
Last-mile cab dispatch and coordination for FlixBus intercity travel
Domain
Mobility / Ride-hailing / Last-mile logistics
Deliverable
product features
Required skills
Fleet coordination, Ground operations management, Real-time traffic control, Vendor/operator management, SLA/KPI tracking, Shift planning, Data analysis, Stakeholder management, Problem resolution
Preferred skills
Knowledge of Delhi NCR geography and traffic patterns, Experience with aggregator platforms
Technologies
Dashboards, Spreadsheets
Responsibilities
Lead and manage day-to-day last-mile ground operations and real-time traffic control; Ensure smooth, timely dispatch and coordination of last-mile cabs; Act as the on-ground escalation point for operational disruptions; Coach and support drivers on FlixBus standards and app usage; Manage the roster, shift planning, and day-to-day working of ground operations associates; Allocate manpower against demand patterns and track team performance; Own last-mile cab operator governance including performance reviews and relationship management; Monitor passenger feedback and drive continuous improvement.
