Dispute Resolution Lead
Core
Lead a team managing high-volume complaints and disputes in the energy and water sectors, ensuring fair outcomes and operational efficiency.
Role type
Senior team lead (dispute resolution)
Builds
Efficient complaint management processes and high-quality dispute resolution services
Domain
Energy and water utilities / Consumer advocacy
Deliverable
client delivery
Required skills
Team leadership, coaching, complex case management, complaints management systems, process improvement, data analysis
Responsibilities
Oversee team operations and resource allocation, act as escalation point for complex complaints, support recruitment and training, identify systemic issues, develop coaching strategies
Seniority
Senior, hands-on IC with team management
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