Dispute Intake Analyst
Core
Handle inbound calls to assist customers in filing and tracking transaction disputes, performing risk analysis and ensuring regulatory compliance.
Role type
Dispute Intake Analyst
Builds
Accurate dispute case records and customer resolution outcomes
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Conflict resolution, regulatory compliance (UCC, Reg E/Z), risk assessment, data entry, multi-tasking, oral communication
Preferred skills
1-3 years in disputes/fraud/banking, analytical problem-solving, computer navigation
Responsibilities
File dispute claims accurately, maintain detailed interaction records, conduct initial risk assessments, escalate complaints to leadership, provide customer service via phone
Seniority
Entry to Mid-level, individual contributor
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