Customer Success Partner I
Core
Verify purchase order accuracy, enter orders, reconcile payments, and serve as a liaison between departments to resolve customer issues.
Role type
entry-level customer service representative
Builds
order processing and customer support workflows
Domain
manufacturing / digital manufacturing
Deliverable
client delivery
Required skills
order verification, payment reconciliation, customer inquiry triage, database maintenance, Microsoft products proficiency
Responsibilities
Verify accuracy of customer purchase orders, Enter customer orders and understand all aspects of the order process and workflow, Reconcile and verify customer payments for open orders, Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately, Maintain customer database accuracy with the assistance of the Customer Service Coordinator, Process incoming customer inquiries and triage appropriately within the organization, Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
