Duty Manager
Core
Leading hospitality operations across gaming, sports bar, restaurant, café, and events to ensure exceptional guest experiences.
Role type
Duty Manager
Builds
Daily venue operations and team performance
Domain
Hospitality / Gaming
Required skills
Team leadership, customer service, conflict resolution, rostering, compliance management, gaming operations, stock control, administration
Preferred skills
Gaming operations experience, strongroom procedures, Microsoft Office
Responsibilities
Leading and supporting teams across multiple departments, delivering exceptional customer service standards, managing daily operations and shift performance, coaching and developing team members, maintaining RSA, RSG and venue compliance requirements, managing gaming operations and procedures, supporting stock control and venue administration, handling customer enquiries and resolving issues professionally, contributing ideas to improve service, culture and operations