Slots Manager - MGM Springfield
Core
Oversee day-to-day slot operations, ensure team performance, guest service excellence, and protection of company assets in a casino setting.
Role type
Mid-level hospitality manager (gaming floor)
Builds
Casino floor operations and guest experiences
Domain
Hospitality + Gaming
Required skills
Team leadership, employee coaching, compliance management, conflict resolution, inventory control, shift management
Preferred skills
Prior management experience, customer service background
Responsibilities
Engage and retain top performers, mentor hourly employees, resolve guest and employee issues, manage team expectations and compliance, delegate tasks, maintain equipment inventory, assist with HR responsibilities like training and discipline
Seniority
Mid-level, hands-on IC