Remote Reservation Booking Manager
Core
Manage and coordinate reservations for adventure travel packages, ensuring seamless booking experiences and resolving customer issues.
Role type
Reservation Booking Manager
Builds
Adventure travel packages and booking operations
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
reservation management software, Microsoft Office, customer service, multi-tasking, problem-solving
Responsibilities
Manage and coordinate all aspects of reservations for adventure packages; Communicate with clients via phone and email to answer questions and assist with concerns; Collaborate with sales and marketing teams to update and promote packages; Utilize reservation management software to track bookings, payments, and cancellations; Work with operations team to confirm reservations and arrange travel needs; Resolve customer issues before, during, or after trips; Maintain accurate records of reservations and customer information; Assist in developing new processes to improve the booking experience.
