Customer Service Representative (CSR)
Core
Handle inbound and outbound customer service calls, schedule service requests, and provide general administration support for an electrical and plumbing company.
Role type
Customer Service Representative
Builds
Customer service interactions and scheduled service requests
Domain
Home services (electrical and plumbing)
Deliverable
client delivery
Required skills
Phone and email etiquette, Microsoft 365 proficiency, CRM system experience, scheduling management, data tracking and analysis
Preferred skills
Creative problem-solving, independent work, team collaboration
Responsibilities
Handle 300 to 500 inbound calls per week, manage website scheduling requests, conduct customer follow-up calls, make outbound service calls, track advertising sources, provide general admin support