Account Manager – Retention Specialist
Core
Retain and grow the portfolio of independent law firms using Doctrine's legal AI platform by managing renewals, re-engaging at-risk clients, and driving cross-sell opportunities.
Role type
Account Manager (Retention Specialist) for B2B SaaS
Builds
Doctrine's legal AI platform serving independent law firms
Domain
Legal technology / AI / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B sales experience, account management, negotiation, objection handling, CRM management, cross-sell identification, client re-engagement, product demonstration
Preferred skills
Legal background, fluency in French, experience with legal AI products
Technologies
CRM systems, Doctrine's legal AI platform
Responsibilities
Contact under-utilizing clients to understand blockers and help them resume usage; Handle cancellation requests by addressing objections and proposing new contracts; Anticipate subscription renewals and track commitments; Conduct product demonstrations and client training; Identify cross-sell opportunities and pass them to Sales Specialists; Manage portfolio tracking in CRM and monitor retention metrics; Relay client feedback to Product and Support teams.
