IT Support Officer
Core
Deliver first-level technical support via the IT Service Desk to ensure employees have reliable access to core technology systems.
Role type
First-level IT Support Officer (Service Desk)
Builds
Stable, secure, and well-documented IT environments across the business
Domain
Corporate IT / Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory management, endpoint device configuration, Microsoft 365 support, incident logging and prioritization, hardware troubleshooting, asset lifecycle management, change support, security policy compliance
Preferred skills
Experience in IT support or service desk environments, knowledge of standard desktop hardware, proficiency in Microsoft Office applications
Technologies
Active Directory, Microsoft 365, Microsoft Windows, Microsoft Office
Responsibilities
Deliver first-level technical support for incidents and service requests via the IT Service Desk; Manage user accounts and access in Active Directory; Maintain endpoint devices including desktops, laptops, and mobile devices; Support core business applications including Microsoft 365; Perform daily system checks and monitoring activities; Coordinate IT equipment repairs and warranty services; Document procedures and knowledge base articles; Assist with planned changes, upgrades, and small IT projects; Support IT asset management; Comply with IT and cyber security policies; Participate in after-hours incident response
Seniority
Junior to Mid-level, hands-on IC