Guest Experiences Manager
Core
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis to ensure efficient check-in/check-out and maximize financial performance.
Role type
Guest Experiences Manager (Front Office)
Builds
Front office operations (Bell/Door, Switchboard, Guest Services/Front Desk)
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, Guest relations, Conflict resolution, Financial goal management, Operational planning, Team coaching
Responsibilities
Manages day-to-day front office operations, supervises staffing levels, handles guest complaints and disputes, trains staff on policies and procedures, supports hiring and orientation, ensures compliance with SOPs.