Operational Dispatch and Administration Support
Core
Manage emergency service calls and dispatch operational staff/subcontractors for TVH customers across Australia.
Role type
Operational Dispatch and Administration Support
Builds
Emergency works dispatch, work orders, and subcontractor purchase orders for TVH customers
Domain
Utilities/Infrastructure operations
Required skills
Emergency dispatch, work order creation, subcontractor management, data validation, compliance monitoring, roster management, quality assurance, time management, customer interaction, Microsoft Word, Microsoft Excel
Preferred skills
Microsoft Dynamics 365
Responsibilities
Receive and respond to service requests via phone, email, and internal database; dispatch operational staff and subcontractors; create work orders and jobs; update and validate internal data; assist with new contract setup; conduct random quality checks on job completion reports; update on-call rosters; review staff and subcontractor compliance requirements.