Client Success Coordinator
Core
Onboard corporate subscription clients across print and digital platforms, manage and renew accounts, and deliver post-sale support.
Role type
entry-level client success coordinator
Builds
corporate subscription access for print and digital platforms
Domain
media (news, sport, entertainment)
Deliverable
product features
Required skills
client onboarding, account management, renewal management, client support, data accuracy, CRM usage
Preferred skills
Salesforce/CRM familiarity, commercial curiosity, upselling
Responsibilities
Onboard corporate subscription clients, manage and renew existing accounts, deliver client support via phone and email, troubleshoot technical access issues, maintain client records, compile customer satisfaction reports