Contract Marketing Program Manager - Customer Benefits
Core
Manage end-to-end delivery of digital, phone, and paper-based customer benefit assets and processes across global markets.
Role type
Senior Program Manager (Customer Benefits)
Builds
Digital program assets, cross-channel communication processes, and customer loyalty initiatives.
Domain
Financial Services / Customer Benefits
Deliverable
product features
Required skills
End-to-end process management, cross-channel asset delivery, stakeholder partnership, process improvement, defect resolution, training development, documentation, senior-level communications, complex project management, cross-functional team leadership, agile/waterfall methodologies.
Preferred skills
Experience across multiple businesses or markets, ability to synthesize customer feedback, advanced degree.
Technologies
HTML bundles, digital platforms, project management tools.
Responsibilities
Create and manage E2E process for asset delivery of digital programs; Partner with digital site experience team, global program team, Legal, compliance, agencies and platform partners to deliver all digital assets; Develop process for incorporating creative and functional enhancements into release calendars; Partner with US and Global market training SMEs to lead the development of new and ongoing training; Partner with US and Global markets and Production IT team to identify all open defects and ensure closeout; Document all existing and new digital processes and procedures; Create senior level communications to ensure team alignment.
Seniority
Senior, hands-on IC
