VIP Account Manager
Core
Manage relationships with high-value and pre-VIP players in an iGaming environment, combining personalized support, account management, and retention strategies.
Role type
VIP Account Manager
Builds
Player retention and engagement within the iGaming platform
Domain
iGaming / Online Casino / Sports Betting
Deliverable
client delivery
Required skills
Relationship building, customer support, account management, proactive retention, CRM management, multi-channel communication, problem-solving, data monitoring
Preferred skills
iGaming experience, sales experience, familiarity with data analysis
Technologies
CRM systems
Responsibilities
Manage incoming communications from VIP and pre-VIP players via live chat, email, and messaging; Act as primary point of contact for new VIP players; Build and maintain long-term relationships with VIP players; Deliver high-quality customer support and resolve player issues; Execute campaign follow-ups and targeted outreach; Monitor player behavior to identify retention risks; Proactively contact players for intervention or support; Reactivate inactive VIP players; Communicate personalized bonuses and promotions; Collaborate with Payments, Support, and Risk teams; Make outbound calls to strengthen relationships; Maintain accurate CRM records; Monitor player activity and performance data to identify engagement opportunities.
Seniority
Individual Contributor