APR Technical Lead
Core
Managing complex multi-task IT contracts and leading Tier 2 specialized support operations for large-scale environments.
Role type
Senior IT Operations Manager / Technical Lead
Builds
IT service delivery and support operations for federal government clients
Domain
Federal Government IT Services / Managed Services
Deliverable
client delivery
Required skills
Tier 2 support management, Service Level Agreement (SLA) management, workforce management, call management, accounts management, reporting, risk management, contingency planning, project management, training session planning, industry trend analysis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage complex multi-task IT contracts, lead groups of employees in technical duties, provide administrative and technical direction to personnel, establish procedures and controls to meet schedule and production, respond to customer requests, liaise with team members, management, and clients, identify risks and form contingency plans, analyze existing operations and schedule training sessions, keep up to date with industry trends, provide deliverables and presentations to stakeholders
Seniority
Senior, hands-on management
