Manager, Technical Account Management- Remote
Core
Lead a team of Technical Account Managers serving as primary product experts for mid-to-upper-market customers, guiding complex integrations and driving platform adoption.
Role type
Manager, Technical Account Management
Builds
Customer success strategy and platform adoption for mid-to-upper-market clients
Domain
Sales enablement software / AI-powered capabilities
Deliverable
client delivery
Required skills
Team leadership, technical strategy definition, cross-functional partnership, process scaling, coaching, complex integration guidance
Preferred skills
Experience with AI-powered platforms, mid-to-upper-market customer management
Technologies
AI-powered sales enablement platform
Responsibilities
Lead a team of Technical Account Managers, partner with Customer Success, Paid Services, Sales, and Product & Engineering to define technical customer strategy, coach team members, scale processes, ensure customers realize full platform value
Seniority
Manager, hands-on leadership
