Grants System Analyst
On-siteSecurity clearance required
Core
Provide Level 2 and Level 3 support for grants management and CRM platforms, investigating incidents and performing root cause analysis.
Role type
Systems Analyst (IT Support)
Builds
Grants management and CRM platforms
Domain
Australian Government / Public Sector
Deliverable
infrastructure
Required skills
incident investigation, troubleshooting, root cause analysis, system administration, stakeholder engagement, Microsoft Dynamics CRM configuration
Preferred skills
grants management systems experience, CRM platform experience
Technologies
ServiceNow, Azure DevOps, Microsoft Azure, Application Insights, Microsoft Dynamics CRM
Responsibilities
investigate and resolve incidents, perform root cause analysis, support platform upgrades and enhancements, monitor system performance, maintain technical knowledge articles
Seniority
Mid-level, hands-on IC
