Quality Assurance Officer
Core
Leads quality assurance, reporting, and continuous improvement activities for the NDIS Worker Check Directorate, evaluating business processes and systems to enhance operational performance.
Role type
Senior IC quality assurance and operations analyst
Builds
Data-driven insights, reports, and recommendations to support informed decision-making
Domain
Public sector / Disability services / Safeguarding
Deliverable
dashboards & analysis
Required skills
Process improvement, data analysis, reporting, risk assessment, stakeholder communication, project coordination, policy interpretation
Preferred skills
Strategic planning, system maintenance, training material development
Responsibilities
Evaluate business processes and systems to identify improvement opportunities; Develop and maintain training materials, procedures, and business processes; Monitor quality and effectiveness of business activities and investigate process issues; Prepare recommendations and reports to inform decision-making; Maintain business systems to support governance and risk management; Coordinate complex activities and manage competing priorities
Seniority
Senior, hands-on IC