Customer Care Specialist - French Market
Core
Primary point of contact for independent hoteliers and property owners, resolving issues via chat, phone, and email to ensure they can operate effectively on the Amenitiz platform.
Role type
Customer Care Specialist (French Market)
Builds
Customer self-sufficiency on the Amenitiz platform
Domain
Travel technology / Hospitality SaaS
Deliverable
client delivery
Required skills
Native French, strong written and verbal English, structured problem-solving, empathy, active listening, cross-functional collaboration, product knowledge retention
Preferred skills
Fluent Spanish
Technologies
Chat, phone, email support tools
Responsibilities
Deliver high-quality support across chat, phone, and email; guide customers through the platform to reduce dependency; diagnose and resolve technical issues; build strong customer relationships; monitor feedback to improve support processes; collaborate with Product and Engineering; stay current on product updates
