Customer Service Representative
Core
Deliver high-quality, personalized customer service across five fashion brands via phone, email, and live chat, resolving issues and managing orders/returns.
Role type
Customer Service Representative
Builds
Positive customer experiences and resolved order/return transactions
Domain
Fashion retail
Deliverable
client delivery
Required skills
Inbound call handling, email management, live chat support, order review and amendment, refund processing, stock enquiry resolution, gift card account management
Preferred skills
Zendesk usage, web chat experience, in-store retail experience, eCommerce experience
Responsibilities
Managing inbound calls, emails, and live chat enquiries; Resolving customer issues with professionalism; Liaising with warehouse regarding orders and returns; Processing refunds and handling stock enquiries; Maintaining customer and gift card accounts
