Customer Support Advisor - Mercado Catalán - Sector Retail - Barcelona PK01
Core
Customer support advisor handling inquiries and incidents for a fashion retail company via phone, email, and chat.
Role type
Customer Support Advisor
Builds
Customer service interactions and incident resolutions for fashion retail consumers
Domain
Fashion retail
Deliverable
client delivery
Required skills
Communication, problem-solving, empathy, organization, digital tools proficiency, shift work availability
Preferred skills
Teamwork, attention to detail
Technologies
Phone, email, chat systems, internal case management systems
Responsibilities
Answer customer inquiries about purchases, orders, and products; Manage post-sales incidents including deliveries and returns; Provide effective and personalized solutions; Track cases to ensure resolution; Record interactions and update internal systems; Contribute to excellent customer experience across all touchpoints
Seniority
Individual Contributor