Customer Service Agent
Core
Support customers across email, chat, and social channels for an Australian eCommerce brand by solving issues, processing orders, and handling returns.
Role type
Customer Service Agent
Builds
Customer satisfaction and order fulfillment for an eCommerce brand
Domain
eCommerce / Retail
Deliverable
client delivery
Required skills
Written English, Shopify, Gorgias, Cin7, Loop, returns processing, order management, ticket documentation, time management
Preferred skills
Multi-channel support experience, returns platform experience
Responsibilities
Respond to customer inquiries via Gorgias, Process returns and refunds in Shopify/Loop, Escalate issues and maintain ticket notes, Participate in team training and QA, Meet daily productivity and quality standards
Sourced via remoteok · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
