Customer Contact Specialist
Core
First point of contact for prospective residents and internal teams, connecting people with sales experts and providing customer service for retirement living communities.
Role type
Customer Contact Specialist (Inbound Sales & Support)
Builds
Customer connections and sales lead handovers for retirement living communities
Domain
Retirement living / Senior housing
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Problem-solving, Microsoft Office, Microsoft Teams
Responsibilities
Engage with prospective customers and current residents, Handle inbound sales enquiries, Transition customers to Sales experts, Maintain call records, Respond to email and web chat enquiries
Seniority
Individual Contributor
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