Customer Care & Claims Support Consultant
Hybrid
Core
First point of contact for customers navigating motor vehicle collisions, providing guidance, reassurance, and coordination for claims and repairs.
Role type
Entry-level customer care and claims support consultant
Builds
Accident management services for not-at-fault drivers
Domain
Insurance / Motor vehicle collision management
Deliverable
client delivery
Required skills
inbound and outbound communication, data entry, case escalation, liaison with insurance providers
Preferred skills
conflict management, problem-solving, time management
Responsibilities
Handling inbound and outbound calls, providing empathetic support, liaising with insurance providers, capturing customer information, completing data entry, escalating cases
Seniority
Entry Level, training provided