Infrastructure Engineer
Core
Provide 1st and 2nd line Service Desk support and administer core ICT platforms to support the global organization's digital transformation.
Role type
Infrastructure Engineer (Service Desk & Systems Administration)
Builds
Internal ICT platforms, user devices, and cloud-based systems for global staff
Domain
Corporate Technology Services / Digital Transformation Consultancy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident triage and resolution, proactive monitoring and maintenance, user account administration, network and printer administration, ICT asset management, ITIL best practices, Microsoft Azure cloud technologies, Microsoft 365 suite, Windows Server, Windows 11
Preferred skills
Jira Service Desk administration, Fortinet technologies (firewalls, switches, Wi-Fi), hybrid cloud and on-premise infrastructure
Technologies
Microsoft Azure, Office 365, Entra ID, Exchange Online, Intune, Defender, Purview, Windows Server, Windows 11, Jira Service Desk, Fortinet
Responsibilities
Provide 1st line logging, triage, investigation, and resolution of incidents, problems, and requests; Perform 2nd line infrastructure health checks and proactive monitoring of core platforms; Administer key systems including user accounts, email, networks, and printers; Manage ICT assets including configuration and deployment of end-user devices; Support delivery of larger-scale infrastructure projects and improvement initiatives
Seniority
Mid-level, hands-on IC