Network Engineer
Core
Respond to Level 2 network issues and escalations from the NOC/service desk, providing proactive support for a managed client portfolio.
Role type
Level 2 Network Engineer (Managed Services)
Builds
Network infrastructure stability and performance for managed clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Cisco networking (routers, switches, firewalls), ticketing systems (ServiceNow), monitoring tools (Logic Monitor), minor software upgrades, performance assessment, knowledge base development
Preferred skills
MSP experience, CCNA or Azure Fundamentals certification, advanced degree in IT
Technologies
Cisco, ServiceNow, Logic Monitor, Azure
Responsibilities
React and resolve cases submitted or alerted by monitoring tools; troubleshoot basic issues and provide solution options; perform minor software upgrades on network infrastructure; conduct proactive performance assessments of clients' network environments; aid other team members in case resolution; assist with information gathering and reporting to clients or Client Success Managers; collaborate with senior engineers to escalate issues; develop, maintain, and update technical knowledge base articles; interact with clients via virtual meetings, phone, email, or messaging; participate in on-call rotation; perform after-hours/weekend work as required