IT Support Officer
Core
Provide first-level technical support, manage incidents and service requests, and ensure users receive timely assistance across IT systems and applications.
Role type
Service Desk Analyst
Builds
IT support services for end users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Windows OS, Microsoft Office, Active Directory, ticketing systems, incident management, remote support, problem-solving
Responsibilities
Provide remote support via phone, email, and ticketing systems; Troubleshoot and resolve IT incidents; Manage user accounts and access requests