Guest Service Agent
Core
Provide exceptional guest experiences from reservation through stay at an eco-lodge in Tasmania, handling bookings, check-ins, and inquiries.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/out processes, reservation management, and guest communication
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, booking systems (NewBook, RoomMaster, Opera), communication, multitasking, problem-solving, basic math
Preferred skills
Certificate II in Hospitality, Responsible Service of Alcohol, Food Safety
Technologies
NewBook, RoomMaster, Opera
Responsibilities
Take bookings, prepare invoices, check guests in and out, answer phone and email enquiries, communicate with other departments to ensure room readiness and guest needs are met
Seniority
Casual, entry-level to mid-level