Guest Services Agent
Core
Acting as an ambassador to provide outstanding customer service to clients and assist the Lodge Manager with administrative duties at a remote camp facility.
Role type
Guest Services Agent (Camp/Lodge)
Builds
Client check-in/check-out processes, room allocations, and camp operations support
Domain
Hospitality / Remote Camp Operations
Deliverable
product features
Required skills
Guest service, administrative support, data entry, MS Office suite, Property Management software
Preferred skills
Logistiks software, accounting experience
Responsibilities
Welcoming clients and providing introductory information, serving as the first point of contact for inquiries, allocating guest rooms and issuing keys, managing check-in and check-out processes, ensuring accurate database entry for bookings and payments, providing information about camp rules and policies, soliciting client feedback, assisting in reviewing paperwork and completing reports
Seniority
Entry-level to Junior
