Customer Technical Support Specialist - 12 Month Max Term
Core
First point of contact for technical queries and customer readiness support for ASX Markets and Information systems.
Role type
Customer Technical Support Specialist
Builds
Customer connectivity and readiness for critical financial market infrastructure releases
Domain
Financial markets / Securities exchange operations
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, customer service, verbal and written communication
Preferred skills
technical systems knowledge, network protocols, FIX protocol, call logging systems
Responsibilities
Monitor and maintain customer connectivity for critical systems, manage centralised customer hotlines and inboxes, support customer readiness for system releases, assist customers during development and testing phases, collaborate with internal teams to enhance customer experience, identify initiatives for operational risk reduction and process improvement
Seniority
Individual Contributor
