Majors Customer Success Manager (Asset Management)
Core
Guide Harvey's largest customers (elite law firms, Fortune 500, asset managers) through adoption of agentic AI solutions, acting as a trusted advisor and thought partner.
Role type
Senior Customer Success Manager (Enterprise SaaS / Legal & Financial Services)
Builds
Harvey's agentic AI platform for professional services
Domain
Legal technology and Asset Management
Deliverable
production ML models | product features
Required skills
Strategic implementation, change management, executive stakeholder engagement, account health monitoring, product feedback synthesis
Preferred skills
Background in asset management, banking, or financial services
Technologies
Agentic AI, Enterprise SaaS platforms
Responsibilities
Lead integration of Harvey into daily workflows, proactively manage account health and retention, evangelize product value to end users, facilitate executive engagement, relay customer insights to product teams
Seniority
Senior, hands-on IC
