Renewals Specialist
Core
Own the renewal process for micro customers (1-5 services) to ensure invoices are correct, paid, and regulatory requirements are met, preventing churn.
Role type
Renewals Specialist (Customer Operations)
Builds
Recurring revenue from the micro customer segment (via careerplan.io/jobs/985b076e-f9dd-4f6f-b5e1-08ab779d81c6-renewals-specialist-at-v-daq-pty)
Domain
Fleet management and telematics
Required skills
Renewal process management, customer data analysis, CRM system proficiency, financial reporting, risk identification, cross-functional collaboration
Preferred skills
Background in renewals, account management, customer operations, revenue operations, or sales operations
Responsibilities
Manage the renewal process for micro customers including regular reporting to identify upcoming renewals, Contact customers ahead of renewal to confirm readiness and flag risks, Work closely with finance to ensure invoices are issued correctly and paid on time, Track renewal conversations, dates, risks, and billing status in systems, Identify churn risks and recurring issues to resolve blockers