Staff Engineer - Java / AWS
Core
Design, develop, and support custom applications and integrations within the Amazon Connect platform to optimize multi-channel customer journeys and intelligent skill-based routing.
Role type
Staff Engineer (Backend/Cloud/AI)
Builds
Serverless backend microservices, custom agent workspaces, and agentic AI systems utilizing Large Language Models.
Domain
Telecommunications / Cloud Infrastructure / AI
Deliverable
production ML models | product features
Required skills
Java, Python, AWS (Lambda, DynamoDB, S3, IAM, CloudWatch), React, RESTful API design, RAG frameworks, LLM orchestration, prompt engineering
Preferred skills
Experience with Amazon Connect Streams API, agentic AI systems, low-latency database management
Technologies
Java, Python, React, AWS, Amazon Connect, Amazon Bedrock, DynamoDB, S3, API Gateway
Responsibilities
Design and implement complex contact flows and reusable modules; Develop high-performance serverless functions and backend microservices; Build and secure high-performance RESTful APIs; Deploy and orchestrate agentic AI systems; Drive platform reliability and observability
Seniority
Staff, hands-on IC
