Customer Success Manager (Founding)
Core
Build the customer success function for a developer API integration platform, focusing on renewals, expansion, and adoption for enterprise accounts.
Role type
Founding Customer Success Manager (B2B SaaS)
Builds
Customer success playbooks, outreach strategies, and adoption frameworks for a developer API integration platform.
Domain
Developer tools / API infrastructure / B2B SaaS
Required skills
B2B SaaS customer success, account management, renewals and expansion, developer relations, API/integration knowledge, strategic planning, stakeholder management, data analysis, playbook creation, cross-functional partnership
Preferred skills
Experience at developer tools or infrastructure companies, technical SaaS background, ability to define processes from scratch
Technologies
Nango platform, API integrations, developer tools
Responsibilities
Build lasting relationships with developers and product leaders at largest customers; Own renewals and expansion conversations; Discover new use cases and integrations for account growth; Partner with Engineering to resolve blockers and influence roadmap; Track customer health, retention, and growth metrics.
Seniority
Founding, hands-on IC with strategic ownership
