Junior IT Service Desk Operator (12 Month Contract)
Core
Resolve intricate hardware and software issues, manage incidents and requests using ITSM tools, and support users with clear explanations and patient support.
Role type
Junior IT Service Desk Operator
Builds
IT service operations and user support workflows
Domain
IT Services / Helpdesk
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, Software troubleshooting, ITSM tools, Operating systems knowledge, Networking protocols, Root cause analysis, Knowledge base creation, Process optimization
Preferred skills
CompTIA A+, ITIL Foundation, Bachelor's in IT/Computer Science
Technologies
ITSM tools, Operating systems, Networking protocols
Responsibilities
Diagnose and resolve complex hardware and software issues, Manage incidents and requests adhering to SLAs, Create and maintain knowledge base articles, Collaborate with cross-functional teams and external vendors, Identify opportunities to optimize workflows, Participate in major projects
Seniority
Junior, entry-level IC