Technical Application Specialist
Core
Provide responsive, customer-focused technical support for ERP and business-critical applications, diagnosing issues and guiding users on product functionality.
Role type
Mid-level functional application support analyst
Builds
Seamless user experience for ERP and business applications
Domain
Enterprise Resource Planning (ERP), Business Applications
Deliverable
dashboards & analysis (via careerplan.io/jobs/97e6d051-405c-43b0-95a3-a3e193105f3d-technical-application-specialist-at-epicor)
Required skills
Troubleshooting, diagnostic analysis, problem-solving, product functionality knowledge, workflow guidance, documentation creation, stakeholder communication
Preferred skills
ERP system support experience, financial management/accounting process knowledge, SaaS/cloud application experience
Responsibilities
Support customers and internal users via tickets/phone/email/chat; troubleshoot and document solutions; provide guidance on product workflows; create and maintain knowledge base articles; collaborate with internal teams to resolve issues; mentor team members.
Seniority
Mid-level, hands-on IC