IT Service Desk Student Assistant
Core
Frontline technical support for Auburn University's athletics community, including device configuration, account management, and ticket resolution.
Role type
Student IT Service Desk Assistant
Builds
IT support services for staff, student-athletes, and coaches
Domain
Higher Education IT
Deliverable
client delivery
Required skills
Basic IT knowledge, troubleshooting, communication, independent work
Responsibilities
Configure laptops, tablets, and cell phones for wireless and email; Assist with Duo 2Factor registration; Monitor Service Now system and respond to tickets; Provide limited game day network support
