Guest Service Agent
Core
Front desk agent responsible for guest check-in/check-out, reservations, and account management to deliver exceptional hospitality.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest account management, reservation handling, local knowledge, multi-tasking, shift flexibility
Preferred skills
Hotel front desk experience, innovative customer service approach
Responsibilities
Manage guest check-in and check-out processes, handle reservations and guest accounts, promote hotel amenities, provide local area recommendations, collaborate with colleagues
Seniority
Individual Contributor
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