Customer Enablement Lead - Builder
Core
Specialist post-sales technical enablement role delivering high-impact training and adoption services for OpenAI's product suite to accelerate customer production use.
Role type
Senior IC Customer Enablement Lead (Technical)
Builds
Structured training programs, workshops, and adoption interventions for OpenAI APIs, Codex, agents, and evaluations.
Domain
Artificial Intelligence / Enterprise Software
Deliverable
production ML models | product features
Required skills
Technical fluency in software engineering, SDLC, and APIs; Instructional design and live training delivery; Enterprise customer advisory; RAG and agentic systems knowledge; Business outcome alignment.
Preferred skills
Experience with AI system evaluation strategies; Ability to synthesize customer feedback for product improvement.
Technologies
OpenAI APIs, Codex, Agents, Evaluations, RAG
Responsibilities
Design and deliver technical learning experiences covering OpenAI APIs, Codex, agents, and evaluations; Lead customer training across the full lifecycle from onboarding to expansion; Develop reusable training assets and playbooks; Partner with Sales and Solutions Architecture to define enablement plans; Serve as SME for designated product areas.
Seniority
Senior, hands-on IC