Financial Services Customer Service Analyst
Core
Conducting inbound and outbound customer calls to gather and verify documentation for KYC remediation of non-individual entities (trusts, corporate accounts, self-managed super funds) while ensuring regulatory compliance.
Role type
Customer Service Analyst (KYC Remediation)
Builds
Accurate customer records and compliant data for financial institutions
Domain
Financial Services / Compliance (KYC/AML)
Deliverable
client delivery
Required skills
Inbound/outbound call handling, documentation verification, regulatory compliance knowledge, record management, stakeholder communication, system navigation
Preferred skills
KYC/AML experience, banking/financial services background, high-volume environment management
Responsibilities
Conducting inbound and outbound customer calls regarding KYC remediation requirements, Collecting and verifying customer documentation and identification, Reviewing customer records to ensure compliance with regulatory obligations, Managing customer enquiries in a professional and timely manner, Maintaining accurate records and updating internal systems, Working closely with internal stakeholders to achieve positive customer outcomes