Service Delivery Manager
Core
Accountable for operational/financial metrics and overall business results of a portfolio of assigned clients, ensuring operational policies are followed and business objectives are achieved.
Role type
Senior Service Delivery Manager
Builds
Managed services delivery for clients in the ERP space (HCM, Finance, Payroll)
Domain
IT Services / Managed Services / ERP
Required skills
Client relationship management, Revenue management, Project forecasting, Process improvement, Team leadership, Budget management, SLA adherence, Resource scheduling, Change request management, Strategic planning
Preferred skills
Workday experience, ITIL Certification, HR/Finance/Payroll practitioner background, Salesforce experience, Offshore/onshore methodology experience
Technologies
Workday, Salesforce, Microsoft Office (Word, PowerPoint, Excel, OneNote)
Responsibilities
Lead client meetings and facilitated strategy sessions, Drive team and individuals to achieve high client satisfaction, Monitor and control service delivery ensuring systems and procedures are followed, Balance staffing strength with profitability and growth, Establish executive and C-level client relationships, Identify and help close opportunities with existing and new clients
Seniority
Senior, hands-on IC