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Product Engineer

Philadelphia, United StatesRemoteFull-time2026-10-05 → 2026-10-08
Remote

Core

Lead the strategic migration of customers from a Kubernetes management platform to a next-generation platform for building and operating custom internal agents.

Role type

Senior Product Engineer (Customer Success & Migration Lead)

Builds

Custom internal agents running on production-grade services

Domain

Cloud-native infrastructure, Kubernetes, AI/Agentic Operations

Deliverable

production ML models

Required skills

Kubernetes, cloud-native platforms, technical migrations, customer-facing technical leadership, cross-functional project management, production-grade service infrastructure

Preferred skills

AI/internal agent creation, operational monitoring frameworks, complex architecture troubleshooting

Technologies

Kubernetes, cloud-native platforms

Responsibilities

Lead end-to-end rollout and customer migration from legacy to new agent-centric platform; Drive product-led customer adoption and guide teams in building/managing/monitoring custom agents; Measure and deliver key success outcomes including migration completion and platform adoption; Become part of the customer's team to understand their environment and workflows; Drive hands-on technical onboarding and implementations; Identify expansion opportunities for internal agent creation; Connect customers with Product & Engineering to translate feedback into updates; Work cross-functionally with Product, Engineering, Sales, and CS.